Clapingo
Spoken-English coaching company
A team trained on AI, and daily repeat work that runs itself.
In one minute
A spoken-English coaching company with busy support and tutor teams.
Support and tutor-operations teams handled the same tasks every day, by hand.
We ran a five-weekend AI series across the company and automated their daily repeat work.
AI went from a few curious people to how the whole team works.
The problem, in plain words
Clapingo runs on conversations, with busy support and tutor-operations teams. The same tasks came up every day and were done by hand, and only a few people were using AI.
Before and after
Before: the long way
- The same task every day
- Updated by hand
- Double-checked
Hours lost to routine work.
After: with MCode
- Task handled automatically
- Team reviews
- Done
The team focuses on students.
What we set up, piece by piece
Each part, what it does now, and the manual work it replaced.
Five-weekend AI series
Structured AI training across the company's teams.
ReplacedAI used by only a few curious people.
Support and tutor tasks
Routine support and tutor-operations work runs automatically.
ReplacedThe same tasks done by hand every day.
Follow-up messages
Drafts follow-ups for the sales and customer success teams.
ReplacedWriting every follow-up from scratch.
The numbers, explained
Here is what 6,000 hours a year looks like, broken down.
We add up the time the team used to spend on these tasks each year. Based on a 40-hour week, 52 weeks and 260 working days a year.
How we worked
- 01Mapped the work
Sat with the team and listed every step of the jobs they repeat.
- 02Picked what to fix first
Chose the steps that cost the most time and were safe to hand over.
- 03Set it up in their tools
Built it inside the tools the team already uses. Nothing new to learn.
- 04Handed it over
Showed the team how it works, then let it run every day.
Questions you might have
Did the team have to learn new software?
Very little. Wherever we can, we build inside the tools a team already uses, so there is almost nothing new to learn.
How do you count the hours saved?
We add up the time the team used to spend on these tasks each year, before they ran on their own. The value is what that time is worth to the business.
Could this work for my company?
If your team repeats the same steps every week, very likely. The free audit shows you exactly where, and what it is worth.
Similar work
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