420 Papad
Snack manufacturer
Factory issues reported by WhatsApp voice note, and never lost.
In one minute
A snack manufacturer.
Floor staff would not use a new app. Complaints, checklists and compliance records lived on paper or in phone calls, so nothing could be tracked.
We set everything up on WhatsApp, the app the team already uses, with support for voice notes in Hindi.
Every complaint has an owner and a time stamp, and supervisors can see everything in one place.
The problem, in plain words
Floor staff would not adopt a new app. So complaints were made by phone, checklists were on paper, and compliance records were hard to find. Nothing could be tracked, and issues got lost.
Before and after
Before: the long way
- Complaint made by phone
- Written down on paper
- Lost or forgotten
No record, no owner.
After: with MCode
- Voice note on WhatsApp, in Hindi
- Logged with an owner
- Tracked until it's done
Every issue tracked.
What we set up, piece by piece
Each part, what it does now, and the manual work it replaced.
WhatsApp complaint line
Staff report issues on WhatsApp, by text or by voice note in Hindi.
ReplacedComplaints made by phone and forgotten.
Tracking
Every complaint gets an owner and a time stamp, and is escalated if needed.
ReplacedNotes on paper.
Daily checklists
Checklists and compliance records are logged through WhatsApp.
ReplacedPaper checklists.
Supervisor view
One view of everything that is still open.
ReplacedChasing people to find out what is happening.
How we worked
- 01Mapped the work
Sat with the team and listed every step of the jobs they repeat.
- 02Picked what to fix first
Chose the steps that cost the most time and were safe to hand over.
- 03Set it up in their tools
Built it inside the tools the team already uses. Nothing new to learn.
- 04Handed it over
Showed the team how it works, then let it run every day.
Questions you might have
Did the team have to learn new software?
No. Everything runs on WhatsApp, which staff already use every day.
How do you measure the result?
By what changed on the floor: every complaint is now tracked with an owner, and staff did not have to learn a new app.
Could this work for my company?
If your team repeats the same steps every week, very likely. The free audit shows you exactly where, and what it is worth.
Similar work
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