Travel Bureau
Travel company
One place for every customer, and enquiries that go straight to the right person.
In one minute
A travel company.
Enquiries were typed in by hand, handed out manually, tracked in sheets and followed up one by one.
We built a custom customer system around how they sell, and automated much of their sales and operations work.
Every customer is in one place, and new enquiries reach the right salesperson straight away.
The problem, in plain words
New enquiries were typed in by hand, handed out manually, tracked in spreadsheets and followed up one by one. When the team was busy, enquiries waited, and some slipped through.
Before and after
Before: the long way
- Type in the enquiry
- Decide who gets it
- Update the sheet
- Follow up by hand
Enquiries wait, and some slip through.
After: with MCode
- Enquiry arrives
- Goes straight to the right salesperson
- Record updates itself
Faster replies, nothing missed.
What we set up, piece by piece
Each part, what it does now, and the manual work it replaced.
Customer system
One place that holds every customer and enquiry, built around how they sell.
ReplacedCustomer details spread across spreadsheets.
Enquiry routing
Sends each new enquiry to the right salesperson straight away.
ReplacedDeciding by hand who gets each enquiry.
Record updates
Keeps customer records up to date on its own.
ReplacedUpdating spreadsheets by hand.
The numbers, explained
Here is what 10,000 hours a year looks like, broken down.
We add up the time the team used to spend on these tasks each year. Based on a 40-hour week, 52 weeks and 260 working days a year.
How we worked
- 01Mapped the work
Sat with the team and listed every step of the jobs they repeat.
- 02Picked what to fix first
Chose the steps that cost the most time and were safe to hand over.
- 03Set it up in their tools
Built it inside the tools the team already uses. Nothing new to learn.
- 04Handed it over
Showed the team how it works, then let it run every day.
Questions you might have
Did the team have to learn new software?
They got one new system: a customer system built around the way they already sell.
How do you count the hours saved?
We add up the time the team used to spend on these tasks each year, before they ran on their own. The value is what that time is worth to the business.
Could this work for my company?
If your team repeats the same steps every week, very likely. The free audit shows you exactly where, and what it is worth.
Similar work
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