7 UK home-service companies
Roofing, heating and cooling firms
From first enquiry to booked job, without the admin.
In one minute
Seven roofing, heating and cooling firms across the UK.
Enquiries came in at all hours. Someone had to answer each one, check if the job was a fit, send a quote and chase for a booking.
We automated the path from first enquiry to booked job for each firm.
Enquiries are answered fast, and the team spends its time on jobs, not admin.
The problem, in plain words
In roofing, heating and cooling, the team is out on jobs most of the day. Meanwhile every enquiry still needs answering, checking, quoting and chasing. Slow replies risk losing the job.
Before and after
Before: the long way
- Answer the enquiry
- Check if it's a fit
- Send a quote
- Chase for a booking
Enquiries go cold while the team is on site.
After: with MCode
- Enquiry answered automatically
- Checked and logged
- Quote and follow-up sent
- Job booked
Jobs booked while the team works.
What we set up, piece by piece
Each part, what it does now, and the manual work it replaced.
Fast replies
Every new enquiry gets a quick reply.
ReplacedEnquiries waiting until someone was free.
Fit check
Each enquiry is checked to see if the job is a good fit, then logged.
ReplacedChecking every enquiry by hand.
Quotes and follow-ups
Quotes, reminders and follow-ups go out on time.
ReplacedChasing customers by phone.
Bookings
Jobs get booked in without the back-and-forth.
ReplacedPhone tag to find a time.
Firm by firm
What now runs on its own at each company, and what it saves.
The numbers, explained
Here is what 36,000 hours a year looks like, broken down.
We add up the time the team used to spend on these tasks each year. Based on a 40-hour week, 52 weeks and 260 working days a year.
How we worked
- 01Mapped the work
Sat with the team and listed every step of the jobs they repeat.
- 02Picked what to fix first
Chose the steps that cost the most time and were safe to hand over.
- 03Set it up in their tools
Built it inside the tools the team already uses. Nothing new to learn.
- 04Handed it over
Showed the team how it works, then let it run every day.
Questions you might have
Did the team have to learn new software?
Very little. Wherever we can, we build inside the tools a team already uses, so there is almost nothing new to learn.
How do you count the hours saved?
We add up the time the team used to spend on these tasks each year, before they ran on their own. The value is what that time is worth to the business.
Did every firm get the same thing?
No. Each firm had its own set-up, shown in the table above.
Could this work for my company?
If your team repeats the same steps every week, very likely. The free audit shows you exactly where, and what it is worth.
Similar work
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